Cruel wait for ill health pen­sion

The Daily Telegraph - Your Money - - READERS’ LETTERS -

I am a 31-year-old, self­em­ployed mar­ket­ing ex­ec­u­tive who ear­lier this year re­ceived the shock­ing di­ag­no­sis that I am ter­mi­nally ill with cer­vi­cal can­cer.

I have a small pen­sion fund with Ae­gon, which I had hoped could be made avail­able to me.

I first in­quired about with­draw­ing my money from this fund four months ago. I re­turned the com­pany’s com­pleted ap­pli­ca­tion form two-and-a-half months ago and, de­spite sev­eral phone calls to find out what was hap­pen­ing, have still not re­ceived my money.

Is there any­thing you can do to speed up Ae­gon? Time is not on my side and I am strug­gling to con­tinue to work while re­ceiv­ing treat­ment. This is so frus­trat­ing. I do not have the en­ergy to fight this alone. FL, WEST SUS­SEX

The £7,000 at is­sue would be enough money to al­low you to stop work­ing. Given the ur­gency and tragedy of this case, how Ae­gon could be so ham-fisted I do not know. Only with my help, in­volv­ing many per­sis­tent calls, did things move along.

The money has now been paid, along with £500 to say sorry. I am told a hamper is also be­ing sent.

A spokesman for Ae­gon said: “We’re very sorry that a pro­cess­ing er­ror meant there was a de­lay in pay­ing Ms L’s re­tire­ment ben­e­fit.”

You sound very brave and pos­i­tive and are “hugely grate­ful” this is sorted out.


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