Cruel wait for ill health pension
I am a 31-year-old, selfemployed marketing executive who earlier this year received the shocking diagnosis that I am terminally ill with cervical cancer.
I have a small pension fund with Aegon, which I had hoped could be made available to me.
I first inquired about withdrawing my money from this fund four months ago. I returned the company’s completed application form two-and-a-half months ago and, despite several phone calls to find out what was happening, have still not received my money.
Is there anything you can do to speed up Aegon? Time is not on my side and I am struggling to continue to work while receiving treatment. This is so frustrating. I do not have the energy to fight this alone. FL, WEST SUSSEX
The £7,000 at issue would be enough money to allow you to stop working. Given the urgency and tragedy of this case, how Aegon could be so ham-fisted I do not know. Only with my help, involving many persistent calls, did things move along.
The money has now been paid, along with £500 to say sorry. I am told a hamper is also being sent.
A spokesman for Aegon said: “We’re very sorry that a processing error meant there was a delay in paying Ms L’s retirement benefit.”
You sound very brave and positive and are “hugely grateful” this is sorted out.
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