Battle for a Twix is emblematic of the new BA

SIR – Rosanne Greaves’s letter (September 20) about the struggle to get a teabag on a British Airways flight reminded me of my husband’s experience.

He was travelling business class and, walking to the toilet, spied a Twix in a basket marked: “Snacks available during your flight.” When he took it, an air hostess sprang up and said: “That Twix bar is for the pilot, and you can’t have it.” (There was only one.)

My husband was quite alarmed, and so, with Twix in hand, the air hostess knocked on the pilot’s door and asked if he wanted it. He replied that as they were nearly home, the passenger could have it this time.

The Twix had lost its appeal to my husband by then, and was left in the basket for the pilot’s next flight. Nicola Mee

London W9

SIR – My last BA flight left Mumbai three hours late. Then, after five hours in the air, some of the cabin lighting and entertainment systems failed and smoke entered the cabin.

We had to make an emergency landing in Baku, where we spent 24 hours in the terminal building waiting for a replacement aircraft, crewed by disgruntled cabin staff who had been diverted from Beirut. Where is “the world’s favourite airline” going? Nicholas Bingham

London NW6