Rail firms say sorry 420,000 times in a year

BRITAIN’S rail firms have apologised to customers 420,000 times this year, a website has found.

A running total of online train company regrets is posted at Sorryfortheinconvenience.co.uk, using an algorithm to track more than 1,000 apologies per day.

The site, which tallies up responses to complaints to 25 rail companies, was created by Omid Kashan, a fed-up commuter and web designer.

It said Northern Rail was the “sorriest” train line when it came to social media complaints, with Great Western a close second.