Use What­sapp for emer­gency sit­u­a­tions, says NHS guid­ance

The Daily Telegraph - - News -

 The NHS has told staff to use What­sapp in­ter­net mes­sag­ing to com­mu­ni­cate dur­ing emer­gen­cies.

Medics have al­ready turned to en­crypted com­mu­ni­ca­tion apps to deal with emer­gen­cies such as the 2016 Croy­don tram crash, and last year’s Gren­fell Tower fire as well as ter­ror at­tacks at Lon­don Bridge and in Manch­ester.

The new guid­ance will help NHS or­gan­i­sa­tions and staff make a judg­ment on how and when to use in­stant mes­sag­ing safely in acute clin­i­cal set­tings, tak­ing into ac­count data-shar­ing and data pri­vacy rules.

Staff will also be ad­vised to keep sep­a­rate clin­i­cal records and delete orig­i­nal mes­sages once any ad­vice has been tran­scribed in the pa­tient’s med­i­cal record.

Dr Si­mon Ec­cles, clin­i­cal in­for­ma­tion of­fi­cer for Health and Care, said: “Help­ing peo­ple dur­ing a cri­sis like the Gren­fell fire de­mands a quick re­sponse and in­stant mes­sag­ing ser­vices can be a vi­tal part of the NHS toolkit.”

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