Shop­pers cheat more at self-ser­vice check­outs

The Daily Telegraph - - News -

Shops us­ing self-ser­vice check­outs can face sub­stan­tially greater losses than those manned by staff, as cus­tomers in­creas­ingly try to cheat the sys­tem.

Re­searchers ex­am­ined the dif­fer­ence in fi­nan­cial losses as a per­cent­age of to­tal sales be­tween the dif­fer­ent types of check­out at 13 ma­jor re­tail­ers in Europe and the US.

The shops with no built-in scales on the ma­chines had 147 per cent greater losses than the ones with manned check­outs. Those with scales had 52 per cent greater losses.

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