Travellers are at the mercy of chaotic airlines

sir – I am currently in South Africa. I read with interest the Foreign Secretary’s advice that I travel home as soon as possible (report, March 24).

Unfortunately, I am travelling with British Airways. So far, it has cancelled four of the flights I had booked – the last one, 45 minutes after I had rebooked on a flight it advised me to take. Needless to say, it is impossible to get hold of anyone at British Airways.

Under such circumstances, how are we meant to follow the advice to return home? Does British Airways not feel it has a duty of care to customers who bought return tickets? Seán Bellew

Cape Town, South Africa