Smile, say thank you and keep quiet
Epstein and Maxwell’s rules for staff
Extracts from the ‘Household Manual’
This manual is designed to give you the proper guidance and assistance to perform your duties to the best of your ability, while ensuring a consistently high level of service.
Gathering as much information as possible will help you with the day to day running of the home. By using your communications skills – listening and observing – you will be able to anticipate the needs of Mr Epstein, Ms Maxwell and their guests.
Checklists will assist you in making sure that all tasks have been completed and that not even the smallest details
have been overlooked. [...] Remember that you see nothing, hear nothing, say nothing, except to answer a question directed at you. Respect their privacy.
Use your judgment when conveying information to Mr Epstein. If the matter is not urgent, leave a note for him,
clearly stating what it is you need to know.
… SMILE!
…
What you say is as important as what you do. Your language must include good diction and exclude swear words and slang. Pay attention to how you speak to Mr Epstein, Ms Maxwell and their guests.
You do not say: “Yeah/sure/no Problem/you bet/gotcha/ Right/i dunno.”
You do say: “Yes, Mr–/of course, Ms–/my pleasure/it is no trouble at all/with pleasure/i would be very pleased to/ You are quite right/i have no idea, but I will find out immediately.”
To a compliment you say: “You are very kind”, or “Thank, you, Ms– . I enjoy doing it.” expound on the weather or any other subject, unless asked. You have no idea how they are feeling.
... Unless otherwise instructed, NEVER disclose Mr Epstein or Ms Maxwell’s activities or whereabouts to anyone.
The security of the house and of Mr Epstein, Ms Maxwell and their guests is your first consideration and should be uppermost in your consciousness. ... Advise Ms Maxwell of any unusual behaviour, such as strangers lurking around the vicinity of the property.
Box of tissues on each bedside table (Replace if less than 1/3).
Gun placed in beside table drawer.
...
Hint: All guestrooms must appear as though the arriving guest is the first to ever stay in the room.