Harm from a 20-week wait for power of attorney

SIR – My uncle died early this year while I waited for power of attorney forms to be processed by the Office of the Public Guardian (Letters, April 26).

The 20-week wait meant that I was unable to pay many of his outstanding bills on his behalf, including care home fees. Similar delays exist with HMRC and HM Courts and Tribunals Service in processing deceased income tax returns, inheritance tax and probate applications.

Defined volumes of work can be done at the same speed irrespective of where the work takes place. These backlogs must be eliminated fast.

Ben Cooper

London W4

SIR – My documents were posted to the Office of the Public Guardian on March 8, and the Office’s recorded announcement suggests that they will not even be acknowledged as received until August.

According to a report entitled “Office of the Public Guardian business plan: 2021 to 2022”, the name of the Public Guardian is Nick Goodwin. According to an internet search, Mr Goodwin was appointed chief executive of HM Courts and Tribunals Service (HMCTS) in March 2022. Nowhere can I find the name of his replacement.

In that same business plan Alex Chalk, the former Parliamentary Under-secretary of State, says: “I’d like to take this opportunity to say how proud I am of the efforts of all OPG staff for their work through the coronavirus pandemic.” He should try being one of their customers.

John Blagrove

Bath