Phone a friend

SIR – This week my smartphone died. No amount of recharging or button-pressing got a response, so I went to order another online.

I welcome Lloyds Bank trying to protect me when I make a purchase for £1,079, but at the point of payment I was offered three options: to confirm by text message; to confirm by phone; or to confirm by phone app. There was no option to confirm by email or any way to verify my purchase without a phone (I have no landline).

Perhaps Lloyds should rethink this. Andrew Knowles

Abingdon, Oxfordshire