Stop blaming Covid

SIR – I have just rung the Office of the Public Guardian, which is staffed by civil servants.

A two-minute recorded message told me that there would be a delay of 20 weeks replying to my query because, “due to Covid, people are working from home”.

Why should Covid still delay things? Most people are now back at work. If home working is not as efficient as going to the office, why are companies – and especially the Civil Service – still maintaining the practice? Surely, Covid is no longer a proper excuse. Helen Bessemer-clark

St Ives, Huntingdonshire