Pizzeria boss searched bins to prove fraud

A TAKEAWAY boss rummaged through a customer’s bin to prove they had lied about a pizza not being delivered in order to get a refund.

Connor Calland, owner of Eborcibus Pizza, York, acted after Deliveroo told him a customer had not received a £23 order.

After checking with staff that a 12in “Solar Goat Pig” pizza, buffalo blue chicken loaded fries and mozzarella dippers had been sent out, Mr Calland said he visited the address and found boxes “covered in buffalo sauce from the loaded fries” in the bins.

He contacted the resident demanding an apology of “no less” than 750 words. Mr Calland said he received a letter of apology from the customer a few days later.

It began: “I am very naive and young and therefore my actions were unintelligent and uninformed. I have since regretted them greatly and feel terrible.”

A Deliveroo spokesman said: “Deliveroo takes customer service extremely seriously and, in this case, a refund was issued to the customer in line with our policy. Whilst the restaurant was initially billed for the order, we have since decided not to take payment on this occasion.”

An Eborcibus Pizza spokesman said: “It’s regrettable that certain people fraudulently take advantage of goodwill and trust.”