Being well served

SIR – Let me, following the lead of Tim Stanley (“Airport chaos shows the decline of UK service”, Comment, June 6), give a couple of examples of excellent service.

First comes the Bridge Theatre, which refunded ticket money quickly and cheerfully, and secondly Brasserie Zédel which, when I had an accident last summer, not only allowed me to rebook my restaurant table for a later date but also refunded the cost of the show I could not attend.

Such service encourages return visits.

Mary Moore

Croydon, Surrey

SIR – Tim Stanley suggests that the more technologically advanced Britain becomes, the less efficiently it operates.

This, in my experience, is not necessarily true of other technologically advanced nations. Just before lockdown, I was having breakfast in a Vietnamese-run café in a Sydney suburb when my request for a second coffee was met with an apology that the machine had broken. Less than five minutes later a van arrived and five minutes after that my second coffee was on my table – at no charge because I had had to wait.

I asked the repair man how he had been so quick to respond, to be told that the café had a contract with him and this was him honouring it.

If they can do it, why can’t we? Andrew Wands

Freswick, Caithness