Don’t ring us...

SIR – I did a shop at Sainsbury’s in Godalming, Surrey, and once back home needed to speak to the store about a mistake on my bill.

I live some miles away, so I rang the number on my till receipt and was given three options. On none of those options could I talk to a person.

I immediately contacted Sainsbury’s main customer services number and was told that none of their stores accept telephone calls from the public. I find that attitude absolutely incredible. How do these companies expect to communicate with their customers?

Graham Richings

Guildford, Surrey