Helping everyone?

sir – Last week I tried to contact Sainsbury’s (Letters, June 11) to rectify an error in my electronic refund on a home delivery.

There is neither a telephone number nor an email address. You can ring what is whimsically called “customer service” and jump through a series of hoops to speak to an adviser, which I duly did.

Three days and three more calls later, an adviser told me that refunds were beyond her remit and she couldn’t transfer me to the refunds department as it was manned by just one person who was too busy to answer calls. I am still waiting for the £27 I am owed.

Dain Keating

Chelsworth, Suffolk

sir – I too had the most frustrating experience trying to contact Sainsbury’s after it cancelled my online order yet emailed me two delivery slots, which I waited in for in vain.

A young child answered one helpline call. In fact the child’s chattering was as much help as the actual staff members during a morning of wasted calls.

Allyson Lofts

Salcombe, Devon