Broken banks

SIR – I received poor customer service at my local TSB Bank (Letters, August 2).

The branch has had a “refurbishment”, which has removed the counters and desks. I was greeted by a member of staff, ipad in hand, who asked if he could help. I told him I wanted to withdraw some money from my account. He told me to use the cash machines. I told him that I wanted to withdraw specific denominations, which the machine could not supply. With a sigh, he said I could do that at the desk – but could I take a seat? There would be a long wait.

I did not take up his offer. I went to another bank and got served straight away with the denominations I wanted.

Wendy Tibbetts

Halesowen

SIR – I also had to watch a meaningless video in order to open an account with Lloyds Bank (Letters, August 2).

Realising that refusing would not get me what I needed, I sat quietly while it played.

On completion I was asked if had I understood it. I replied that, since the video screen was at the far end of the room, it had been meaningless to me.

The official continued with the application.

John Snook

Chapeltown, South Yorkshire