Broadband lottery

sir – I have had a poor broadband service for many years, and it is unlikely to improve in the foreseeable future because of where I live.

I am disappointed that BT is currently advertising a fast-fibre service – 50Mbps – for £24.99 per month. I currently pay £29 per month for a very slow service – about

4.5 Mbps.

I have spoken to BT about this, but my complaints have fallen on deaf ears. It is surely time that it changed its billing policy so that those with poor service pay significantly less. We would, of course, be happy to pay the going rate for a good service.

Hugh Lewin

Chewton Mendip, Somerset