DVLA still silent

SIR – In recent weeks there seems to have been less comment on the dreadful service provided by the DVLA.

I doubt, however, that this means the situation has improved. We have been waiting for 12 months for my wife’s driving licence to be reinstated. It was withdrawn 18 months ago for medical reasons. It took six months for the DVLA to acknowledge the application and now, a further six months on, with all the medical evidence provided, the outcome is still awaited. It is impossible to make contact with anybody at the DVLA. Every approach is rejected.

This department is unfit for purpose and it can only be hoped that the new Transport Secretary is able to knock it into shape.

Graham Guest Backwell, Somerset