Better service for claims
A new service has been launched to help people make claims for universal credits.
Dumfries and Galloway Citizens Advice Service will help make sure people get their first payment on time and in full.
Universal credit combines six benefits into one, including jobseekers allowance and working tax credits.
The service has helped 1,500 people with problems related to the new system.
Operations manager, Christine Sinclair, said:“Universal credit is now rolled out across the country and we know people have been struggling with the system.
“We’re now offering a new help to claim service that will help people complete their application so they can get paid on time and in full.
“Our advisers are here to offer impartial advice and support to anyone who may need help with the process.”
People who need help making a claim can access the service in person through their nearest DAGCAS bureau, by phone on 0800 023 2581 or online at www.cas. org.uk/helptoclaim.
Details of bureaux and outreach clinics are available at www.dagcas.org.