Call centre company to recruit 1000 new workers

AN international call centre company said it plans to create up to 1000 jobs in Scotland.

F rench f i rm Teleperformance said it was recruiting customer service advisers, trainers and team managers for call centres in Glasgow, Airdrie, Erskine and Kilmarnock.

The recruitment will take the company’s Scottish workforce to more than 4000 and comes after the company received a Regional Selective Assistance grant of £2.9 million.

First Minister Alex Salmond said: “This is a welcome boost for employment and further strengthens Scotland’s position in outperforming the UK for securing inward investment.”

Alistair Niederer, chief e xe c ut ive of Teleper-formance UK, Ireland and South Africa, said: “The current growth plans for Teleperformance in Scotland reflect a confidence in the future, not just for Teleperformance but for the clients we serve.

“This reflects the level of growth and confidence we are seeing in our business across the UK.”

Anne MacColl, chief executive of Scottish Development International, said: “This is a significant investment by a leading international employer and is a clear endorsement of Scotland’s highly skilled workforce, world leading research and internationally competitive business environment.

“Teleperformance’s decision to further develop in Scotland underlines the fact that the support we provide to help existing investors expand their Scottish operations and helps to explain why foreign direct investment into Scotland is at its highest level for 15 years. We look forward to continuing to work together.”