Stronger payment checks start today to protect against online shopping fraud

ONLINE shoppers may find they need to confirm their identity more often when making payments from today, as changes to combat fraud come into force.

The new strong customer authentication (SCA) requirements are a set of rules that will change how people confirm their identity when making online purchases.

The British Retail Consortium (BRC) said customers will be asked to prove their identity when making a purchase, by confirming two of three “factors”:

▪ Something they are – using a fingerprint or facial ID, for example.

▪ Something they know, such as a passcode or password.

▪ Something they have, perhaps their mobile phone.

It means that, for example, customers may now find they are asked to verify a purchase via text message more often, receiving a passcode that they are then prompted to enter on screen.

Other confirmations could include answering an automated phone call to a landline or mobile.

A spokeswoman for banking and finance industry trade association UK Finance said SCA “is an important tool in the fight against fraud, adding an additional layer of protection when people pay online using a card”. She continued: “When a customer makes a payment online, their bank or payment provider will need to verify who they are before the transaction will go through.

“This can be done in a number of ways, including a one-time password sent via text, receiving a phone call, or signing into a bank app.

“Customers should make sure their bank has their correct contact details.

“If a customer has any specific needs, they should contact their bank to discuss what help is available.”

While the changes have applied to some transactions for some time, the requirement has been steadily increasing since the start of this year, as merchants and payment service providers prepare to comply.