Halifax in base rate blunder

MORTGAGE giant Halifax has apologised after sending emails in error to customers, wrongly telling them that the Bank of England base rate had changed.

The emails, which said “the Bank of England base rate has changed today”, were sent out ahead of the Bank’s next interest rate decision on Thursday this week.

Customers of Halifax and Lloyds Bank, which is in the same banking group, were affected by the blunder.

The emails state “we want to help you understand what this could mean for you”, and go on to explain the differences between fixed and variable rate mortgages.

They also highlight the support available if customers are struggling with their repayments.

A Lloyds Banking Group spokesperson said: “We are sorry for any confusion caused.”