Chaos as technical issues hit both Sainsbury’s and Tesco
Two of the UK’s biggest supermarket chains – Tesco and Sainsbury’s – were hit with technical issues yesterday, impacting thousands of customers.
Sainsbury’s customers were unable to make contactless payments following an overnight software update and the firm was not able to fulfil the “vast majority” of online deliveries.
Meanwhile, Tesco had to cancel some online orders that were due for delivery.
Both chains apologised to customers and said they were working to solve the issues.
Sainsbury’s said in a statement: “Due to an error with an overnight software update, we are experiencing issues with contactless payments. All of our stores are open as usual today, accepting chip and pin and cash payments.
“Unfortunately, this also means we will not be able to deliver the vast majority of today’s Groceries Online orders and we are currently unable to contact customers directly, but will contact them as soon as we can to rebook orders.
“We apologise to customers for the inconvenience and are working hard to fix the issue.”
One customer said she was meant to have a “very important” order delivered between 8-9am, which did not happen.
Yvonne, 56, from the Reading area, said: “The main issue I have with this is the poor communication from Sainsbury’s to its customers.”
Argos, owned by Sainsbury’s, has also been affected by the software update, meaning some customers may have had issues ordering new items or collecting orders in-store. It said there may have been delays in fulfilling orders placed.
Only a small proportion of Tesco orders due for delivery yesterday were impacted.
Tesco customers received an email if their order was disrupted, and if it was cancelled they were not charged.
Tesco said: “We are working to fix a technical issue which has meant we have had to cancel some online orders that were due for delivery today.” We’re sorry for the inconvenience.”