A rude wel­come to the cap­i­tal

The Herald - - OPINION -

OVER­SEAS ar­rivals at Ed­in­burgh Air­port are get­ting a chilly re­cep­tion, if a scene I wit­nessed this week is typ­i­cal.

Dis­em­bark­ing with a crowd of happy Span­ish hol­i­day­mak­ers, ready to ex­pe­ri­ence Scot­land’s leg­endary warm wel­come, we got any­thing but.

The Bor­der Agency guards barked or­ders in the swanky new ar­rivals hall. Go here ... go there ... do this ... do that ... have your pass­ports, they shouted.

I have been fly­ing for nearly 60 years and never ex­pe­ri­enced such rude­ness. Most air­ports have po­lite sig­nage. But not Ed­in­burgh.

I don’t know if this is air­port or Bor­der Agency pol­icy but who­ever is re­spon­si­ble, it is crass and seems cold and au­thor­i­tar­ian.

Per­haps the con­cern is that pas­sen­gers won’t grasp the ar­rivals hall’s new high-tech sys­tems? I found them con­fus­ing my­self, de­spite all the shout­ing. But it is time for a re­think; if this had been my first im­pres­sion of Scot­land, I would not be keen to come back. Michael Lloyd,

4 Stan­ley Place, Dun­bar.

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