The Journal

Luggage left behind after Florida flight

- NICOLE GOODWIN Reporter

AMAJOR travel company has been forced to apologise after passengers arrived in Florida to find that their luggage was over 4,000 miles away in Newcastle.

Holidaymak­ers arrived at Melbourne Orlando Internatio­nal Airport on Monday only to learn that their luggage had not been loaded onto the plane at Newcastle Internatio­nal Airport. Some passengers say they were left without pushchairs, baby formula, nappies and medication due to the error.

One passenger said that they arrived in Florida excited about their holiday when they heard a loudspeake­r announceme­nt informing passengers that the “majority” of the luggage had not been loaded onto the plane. She claimed that the flight had been delayed at Newcastle due to “putting on the cases”, which added to her frustratio­n.

Another passenger said he was still waiting for a explanatio­n about how the error occurred.

He described the situation as “absolutely shocking” adding that he has been left standing with just the clothes he travelled in.

Now TUI has apologised for the error and confirmed that they are working with the airport and their handling agent to resolve the situation as quickly as possible. They added that they are sorry and understand how frustratin­g this will be for the passengers affected.

A TUI spokespers­on said: “We’d like to apologise to customers whose baggage has been delayed on flight TOM858 from Newcastle to Florida.

“We are working with the airport and our handling agent to resolve this as quickly as possible, but we understand how frustratin­g this is and we are sorry for any inconvenie­nce caused.”

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