There’s always time to show compassion

THE threat of a flu epidemic is worrying at the best of times. But cases of a strain of Australian flu have more than doubled since the last week of December, and eight Britons have been killed by the virus, so it is a real cause for concern.

Just as we started dealing with a French flu epidemic that has led to more than 30 deaths across the Channel, the strain from Down Under has reappeared and is expected to be more aggressive than the European bug.

Medical experts advise us not to panic – symptoms should clear up after a week or two. Vulnerable groups should seek advice from their GP or call 111 if flu is contracted. For other people affected, recover at home with plenty of fluids and sleep. DOCTORS and nurses are being urged to improve their bedside manner when treating patients.

Rachel Power, the new head of the Patients’ Association, rightly points out that compassion and communication should not be considered ‘extras’, but as an essential part of the service. She is absolutely right. It is sad that the British Medical Association responded by saying there may not always be time for compassion due to pressures on resources.

As someone on the front line of the NHS, I would argue there is always time to communicate kindly and to empathise with patients.

Doctors should also remember that a good relationship with a patient is not just about niceties – it improves a patient’s understanding as well as how likely they are to engage with treatment.