My car insurer had a breakdown...in its communication with cashback website
T.O. writes: I needed to insure my car and chose Brightside Insurance. Its quote of just over £200 was not the cheapest, but Brightside advertised through comparison company TopCashback, which promised £63. Within two days of insuring, I found my £63 was shown as a ‘pending payment’. But weeks later, when I telephoned Brightside, I was told nobody knew anything about such an offer.
THIS appears to be a result of a breakdown in communication between TopCashback and Brightside, and nothing more sinister. TopCashback told me Brightside had not credited it with attracting your business, which is why you had not received the £63.
Brightside accepts this. The insurer told me: ‘It appears our tracking – linking Mr O’s insurance policy to TopCashback – did not function as it should have done.’
You now have your £63 and your car insurance. Good.
If you believe you are the victim of financial wrongdoing, write to Tony Hetherington at Financial Mail, 2 Derry Street, London W8 5TS or email tony.hetherington@mailonsunday.co.uk. Because of the high volume of enquiries, personal replies cannot be given. Please send only copies of original documents, which we regret cannot be returned.