£10.26 call fee ... to talk to NO ONE at Ryanair
R.L. writes: I phoned Ryanair on 0871 246 0003, the number shown on its website. The phone rang but nobody answered, so I connected to a web chat with a Ryanair adviser while still attempting to make contact by phone. I terminated the phone call after 36 minutes and assumed there would be no charge, but my BT bill shows I was charged £10.26p.
YOU have told me that you protested to BT but were told that charges would have begun as soon as the phone rang at Ryanair. I would be surprised if this was the case. Ryanair says: ‘Calls to our UK lines are charged at 13p per minute (0871 number) or local rates (0330 number). Calls are only charged while the caller is in the queue to speak to an agent.’
I called the 0871 number twice, just to test it, and my call was answered each time with a recorded message to say I was held in a queue. The phone company has done its job and the call has been connected.
It is then up to the caller to decide whether to stick it out and pay while waiting for a human being, or to hang up.
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