The Mail on Sunday

Glitch delays my tax refunds

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B.H. writes: I made two applicatio­ns for refunds of income tax deducted from PPI settlement­s. The first was in November last year, for £144, and the second in January this year for £120. HM Revenue & Customs confirmed receipt but says there is a glitch in its system and my claims are awaiting investigat­ion.

IT IS extraordin­ary that this has dragged on for so long with no action by Revenue & Customs and no explanatio­n either. I contacted the taxman’s head office and was told: ‘ A technical issue meant

Mr H did not receive the refunds he was owed in good time. We have rectified this and are sorry he did not receive the high level of service he should have.’

I wish I could tell you what the problem was. All I can say is that an official has called you to apologise and the refunds have finally landed in your bank account.

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