Glitch delays my tax refunds
B.H. writes: I made two applications for refunds of income tax deducted from PPI settlements. The first was in November last year, for £144, and the second in January this year for £120. HM Revenue & Customs confirmed receipt but says there is a glitch in its system and my claims are awaiting investigation.
IT IS extraordinary that this has dragged on for so long with no action by Revenue & Customs and no explanation either. I contacted the taxman’s head office and was told: ‘ A technical issue meant
Mr H did not receive the refunds he was owed in good time. We have rectified this and are sorry he did not receive the high level of service he should have.’
I wish I could tell you what the problem was. All I can say is that an official has called you to apologise and the refunds have finally landed in your bank account.