I can’t get my £2,642 from Jaja

Mrs S.G. writes: My Post Office credit card was taken over by a company called Jaja, which I have never heard of. From that day on, we could not look online at our accounts or manage them without downloading the Jaja app and registering with it. However, like thousands of other cardholders who tried, I found this does not work.

APART from the sheer inconvenience of having to download an app from a company you do not know, and then being made to register with them, you faced a financial problem. A refund of £2,642 was credited to your card by BA, and because Jaja had taken over your card, you could not get at your own money.

I contacted Jaja and two days later your BA refund was successfully transferred to your bank along with a modest goodwill gesture by way of an apology. What went wrong with the app and your online access? Jaja would only say that there were ‘some teething issues’. I hope other cardholders have found that these have been resolved.