Your premium bond number really is up!

Ms R.B. writes: I invested £50,000 in NS&I premium bonds in June 2020, and a few months later I received £75 in prizes. However, I have since received four emails from NS&I, congratulating me on winnings covering other months, yet when I use the online prize checker, it tells me I have not won. I have had no joy when trying to contact NS&I about this.

I ASKED officials at the head office of NS&I to look into this and they quickly found the answer. You cashed in all your premium bonds in 2006, and held none until you invested again in 2020.

This meant you were given a new bondholder’s number – but when you used the online prize checker, you entered your original 2006 number. If you go back online and enter your new number, you will find that you really have won prizes totalling £300.

And if you check your bank account, you will find that all these prizes are sitting there.