I was charged £350 for a day’s parking

A.P. writes: I drove to the car park at Leeds railway station and went to the pay and display machine. It was covered in snow and I could barely see the prices. I paid £35 and hurriedly put the ticket on the dashboard before catching the 5.05am train to London. When I returned the next day, a friend pointed out that my ticket showed I had been charged £350. I called the car park company Apcoa and was told to email it for a refund, which I did, but I have had no reply.

I CONTACTED Apcoa and was told it had a record of your online chat with one of its staff, but it had heard nothing from you since then. However, you insisted that you had emailed, and you gave me copies of your email and a printout of the chat session.

This revealed the problem. You had made a mistake in the email address, so wherever your email ended up, it was not at the address Apcoa gave you in the chat session. I wish all readers’ problems turned out to be this simple. After I pointed out the correct address, you emailed Apcoa again and you have just received a full refund.