We are in shock...firm has treated us with contempt
ERNEST and Pat Hughes paid Safe Hands £3,395 three years ago to ensure all their big funeral costs would be met when the first one of them died.
The couple, who live in Llandudno, North Wales, asked for their money back when rumours surfaced that Safe Hands was in financial trouble. Ernest, 83, says: ‘They rang back and promised our money would be returned within 28 days minus a cancellation fee.’
He adds: ‘We waited and waited – and then called them again. We were told it had gone bust. We were in shock.’
The retired washing machine engineer is disgusted with what has happened. He says: ‘Safe Hands has treated elderly, vulnerable people with utter contempt. How the trust fund that our money was held in is now under water is a scandal.’