Entrepreneurs get apology for slow internet speed at centre

Of walls are blamed for poor wi-fi

Managers of a “nursery” for new Peterborough businesses have apologised to tenants for slow internet speeds. The Eco-Innovation Centre, in City Road, is home to enterprising tenants trying to build up their own businesses.

The centre was among the first public buildings to be linked to the £30 million Peterborough CORE network, which provides gigabit internet speeds.

But managers say while CORE link is live and working a number of problems within the building have contributed to poor internet connection.

The thickness of the walls is also being blamed for poor a wi-fi connection.

None of the problems though are linked to the gigabit connnection itself.

A spokeswoman for Opportunity Peterborough, which manages the centre, said: “We have inherited some internet problems with the building and are aware that businesses located there have experienced poor connection.

“This is due to a number of factors – even to the thickness of the walls hindering the operation of wi-fi. We have installed a temporary solution which is delivering internet speeds 50 times faster than the previous service.

“We appreciate this situation has been frustrating for tenants, for which we sincerely apologise, and we’re working hard to resolve the outstanding issues as quickly as possible.”

A spokesman for CityFibre, which has built the pure fibre infrastructure across the city centre, said ultrafast connectivity is live in 10 public buildings, such as the Town Hall and Central Library.

“The centre has been successfully connected to the Peterborough CORE network, and we are now working with our partner Businesscoms to bring ultrafast internet services online. The centre will switch to gigabit speed internet within two weeks.

“The existing i nternet service at the centre was not meeting the demand of businesses based there, so a temporary service which achieves speeds of 100Mbps that’s 50 times faster than was previously possible – has been delivered. This is not a Peterborough CORE service but offers a temporary respite.”