Mea­sures for users hit by 02 prob­lem

The Press and Journal (Aberdeen and Aberdeenshire) - - NEWS -

O2 has con­firmed it will com­pen­sate users af­fected by the tech­ni­cal fault that took the mo­bile net­work’s data ser­vices off­line.

The com­pany said its 3G and 4G data net­works, which were knocked off­line by a soft­ware is­sue on Thurs­day morn­ing, were re­stored to nor­mal yesterday.

Some O2 cus­tomers also re­ported be­ing un­able to send and re­ceive text mes­sages but O2 said this is­sue had also been re­solved.

Mean­while Sky Mo­bile – which uses O2 ser­vices – has an­nounced plans to give its cus­tomers a day’s free un­lim­ited data to­day.

On Thurs­day, O2 is­sued a joint apol­ogy with tele­coms com­pany Eric­s­son re­gard­ing the mo­bile data in­ci­dent.

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