Measures for users hit by 02 problem
O2 has confirmed it will compensate users affected by the technical fault that took the mobile network’s data services offline.
The company said its 3G and 4G data networks, which were knocked offline by a software issue on Thursday morning, were restored to normal yesterday.
Some O2 customers also reported being unable to send and receive text messages but O2 said this issue had also been resolved.
Meanwhile Sky Mobile – which uses O2 services – has announced plans to give its customers a day’s free unlimited data today.
On Thursday, O2 issued a joint apology with telecoms company Ericsson regarding the mobile data incident.