Con­cern over re­funds web­site

The Press and Journal (Aberdeen and Aberdeenshire) - - NEWS -

Fraud­sters are thought to have tar­geted a web­site that re­funds Thomas Cook cus­tomers, the Civil Avi­a­tion Au­thor­ity has said.

The reg­u­la­tor said it has taken “ur­gent ac­tion” over the sus­pi­cious on­line ac­tiv­ity and will in­form the po­lice.

It has added fur­ther ver­i­fi­ca­tion checks to its re­fund process and pledged to seek pros­e­cu­tions where there is ev­i­dence of de­cep­tion.

Some of the con­cern is thought to be due to a se­ries of low-level claims, which can in­di­cate fraud.

Around 100,000 claims have been made since the web­site went live on Mon­day morn­ing.

It is for peo­ple with Atol-pro­tected book­ings for Thomas Cook hol­i­days to claim re­funds on trips due to start af­ter the firm’s Septem­ber 23 col­lapse.

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