RBS’ s customer claims are unlikely

SIR, – I am outraged after reading (Press and Journal, August 17) the generic response from RBS chief executive Ross McEwan relating to his bank selling “total garbage” that resulted in all of us in the UK having to suffer years of austerity and economic hardship after we bailed out his bank to the tune of £45,000,000,000.

Mr McEwan states that now “we can focus our energy on serving our customers better”, etc. Ironically, in the same edition, I read that RBS proposes to close 62 of its branches across Scotland and resort to “burger van banking ... that turns up for 45 minutes on a Monday” when many people are at work. To read that RBS use “customer feedback” as the reason for removing access for the disabled is utterly pathetic and unbelievable. Maybe RBS could provide evidence of this. Sadly, RBS spokesmen get off with issuing meaningless textbook excuses for treating their customers with disdain. We all need to vote with our feet and, where possible, take our business elsewhere.

Alan Roberts, Kinnairdie Avenue, Dingwall, Ross-shire