Tele­coms: Black­out for O2 cus­tomers

The Press and Journal (Inverness, Highlands, and Islands) - - NEWS - BY MAR­TYN LANDI

A mo­bile net­work has said it is in­ves­ti­gat­ing a tech­ni­cal fault that has left many of its mo­bile cus­tomers un­able to get on­line.

UK cus­tomers of O2 re­ported be­ing un­able to use mo­bile data to ac­cess the in­ter­net on the firm’s net­work.

It has con­firmed en­gi­neers are work­ing to fix the soft­ware is­sue caused by a third-party sup­plier.

“We are aware our cus­tomers are un­able to use data this morn­ing,” the com­pany said on its of­fi­cial Twit­ter ac­count yes­ter­day.

“Our tech­ni­cal teams are work­ing on the is­sue with high pri­or­ity. We are re­ally sorry and work­ing as hard and as fast as we can to fix this.”

The ser­vice sta­tus page of the O2 web­site added that “voice calls are work­ing OK” and apol­o­gised for any in­con­ve­nience.

Other mo­bile net­works, in­clud­ing Sky, Tesco and Gif­fgaff have also been af­fected by the prob­lem be­cause their net­works use O2 ser­vices.

O2 said it would share fur­ther up­dates as soon as they were avail­able.

In a fur­ther tweet, O2 said the prob­lem was re­lated to a soft­ware is­sue.

“One of our third party sup­pli­ers has iden­ti­fied a soft­ware is­sue in their sys­tem. Our tech­ni­cal teams are work­ing ex­tremely hard to re­solve this,” O2 said.

“We’d en­cour­age you to use Wi-Fi wher­ever you can and we are re­ally sorry.”

The out­age is un­der­stood to have af­fected more than 30 mil­lion mo­bile cus­tomers.

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