The Press and Journal (Inverness, Highlands, and Islands)
ARI appointments system a shambles
SIR, – I have to take exception to the letter regarding missed NHS appointments.
I agree that missed appointments are a drain on the system. However before we go down the root of applying fines the system needs a total overhaul.
In the last year I have received multiple letters from the same department booking in, cancelling and reporting an appointment, all three letters sent from the same department on the same day in different envelopes.
I have received appointments with less than a week’s notice, sent second class mail and when I have tried to call and rearrange I have been disconnected on a number of occasions.
In one case I sent an email which was acknowledged but two days following the cancelled appointment I received another letter saying “because you missed your appointment” another has been arranged.
The whole appointments system at ARI is a disaster and no one wants to discuss or address the issue.
Tom McGivern. Brae Crescent, Mintlaw