The Press and Journal (Inverness, Highlands, and Islands)

ARI ap­point­ments sys­tem a sham­bles

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SIR, – I have to take ex­cep­tion to the let­ter re­gard­ing missed NHS ap­point­ments.

I agree that missed ap­point­ments are a drain on the sys­tem. How­ever before we go down the root of ap­ply­ing fines the sys­tem needs a to­tal over­haul.

In the last year I have re­ceived mul­ti­ple let­ters from the same depart­ment book­ing in, can­celling and re­port­ing an ap­point­ment, all three let­ters sent from the same depart­ment on the same day in dif­fer­ent en­velopes.

I have re­ceived ap­point­ments with less than a week’s no­tice, sent sec­ond class mail and when I have tried to call and rear­range I have been dis­con­nected on a num­ber of oc­ca­sions.

In one case I sent an email which was ac­knowl­edged but two days fol­low­ing the can­celled ap­point­ment I re­ceived an­other let­ter say­ing “be­cause you missed your ap­point­ment” an­other has been ar­ranged.

The whole ap­point­ments sys­tem at ARI is a dis­as­ter and no one wants to dis­cuss or ad­dress the is­sue.

Tom McGivern. Brae Cres­cent, Mint­law

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