Mobile giant sorry as fault hits millions
Blackout for O2 customers Good cheer guaranteed at London pub
A mobile network has said it is investigating a technical fault that has left many of its mobile customers unable to get online.
UK customers of O2 reported being unable to use mobile data to access the internet on the firm’s network.
It has confirmed engineers are working to fix the software issue caused by a third-party supplier.
“We are aware our customers are unable to use data this morning,” the company said on its official Twitter account yesterday.
“Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.”
The service status page of the O2 website added that
“Working as hard and fast as we can”
“voice calls are working OK” and apologised for any inconvenience.
Other mobile networks, including Sky, Tesco and Giffgaff have also been affected by the problem because their networks use O2 services.
O2 said it would share further updates as soon as they were available.
In a further tweet, O2 said the problem was related to a software issue.
“One of our third party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this,” O2 said.
“We’d encourage you to use Wi-Fi wherever you can and we are really sorry.”
The outage is understood to have affected more than 30 million mobile customers. The 97 Christmas trees and 21,500 lights that make up the festive display at the Churchill Arms in Kensington, London, ahead of the official switch on yesterday evening