‘Fact Check’ and ‘Quick Buy’ rolled out

NORTHERN has armed its conductors and revenue protection staff with a new app enabling them to check the status of over 600 selfservice ticket machines on the network. The technology, designed in partnership with Flowbird and RADD Solutions, will help defend the train operator against one of the most common excuses given by fare-evaders for travelling without a ticket, that ‘The ticket machine wasn’t working’.

Northern has also introduced a ‘Quick Buy’ feature on its ticket vending machines that has halved the number of steps required to purchase a ticket. The feature also shows passengers the next train due, which helps them determine if they have time to catch the train from when they buy the ticket.