Wrong advice?

WE were advised to avoid using all the trains or the rail system on Tuesday, July 18 due to the heat. What a negative way of looking at things – surely a business should not tell its customers to stay away, but instead be proactive and advise that should they choose to travel on this particular day, they may experience some delays, cancellations and difficulties.

I travelled that day from near

Tunbridge Wells (Kent) to Totnes (Devon) and completed my journey. Yes it was an hour late on arrival, but I was extremely grateful for the fact that Great Western made the effort and provided a train.

It was then with total disbelief that an announcement informed me I could make a claim for late arrival due to delay. It had not occurred to me to claim – my mindset was that I was grateful they made the effort and that I had reached my destination.

This is just business nonsense and no way to run a railway, as an act of God should not prompt a refund and, as I understand, at no cost to the rail operators.

Martin Green Tunbridge Wells