How to claim for com­pen­sa­tion

The Scarborough News - - PICTURE SPECIAL -

Com­muters will be able to ap­ply for com­pen­sa­tion with a new scheme from Tran­sPen­nine Ex­press after dis­rup­tion caused by the May timetable change. Sea­son ticket hold­ers that travel on spe­cific routes will be el­i­gi­ble and will be able to sub­mit their claim on­line through TPE’s web­site. Those with multi-modal and zonal tick­ets will also be en­ti­tled to com­pen­sa­tion. The train com­pany will be of­fer­ing a week’s com­pen­sa­tion to cus­tomers whose jour­neys were dis­rupted be­tween May 20 and June 30. The scheme is set to launch on Mon­day July 23 and more de­tails are on­line at­ex­press.­compen­sa­tion bor­ough and Whitby] and I are work­ing to­gether on it. So is trans­port sec­re­tary Chris Grayling. He’s do­ing ev­ery­thing he can to get this work com­pleted and we will keep putting pres­sure on. Peo­ple in the North East are get­ting less com­pen­sa­tion back from sea­son tick­ets com­pared to peo­ple in the North West. This is be­cause there are more de­lays but it mat­ters not if there are more if you’ve been per­son­ally af­fected to the same de­gree – there seems to be quite a dis­par­ity.”

A spokesman for Tran­sPen­nine Ex­press said, “Since the start of the new timetable on 20 May we know that many of our cus­tomers have had dis­rupted jour­neys across the North.

“There have been de­lays and can­cel­la­tions to con­tend with mean­ing that peo­ple have been late for work, late for ap­point­ments, missed flights and missed spend­ing qual­ity time with loved ones. This is not the ser­vice that we want to pro­vide and we would like to say a huge sorry to ev­ery­one who has been af­fected.We will con­tinue to work along­side other train oper­a­tors, Net­work Rail, Trans­port for the North and the Depart­ment for Trans­port un­til we put this right, mak­ing sure that our cus­tomers re­ceive the ser­vice that they rightly de­serve.”

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