How to claim for compensation
Commuters will be able to apply for compensation with a new scheme from TransPennine Express after disruption caused by the May timetable change. Season ticket holders that travel on specific routes will be eligible and will be able to submit their claim online through TPE’s website. Those with multi-modal and zonal tickets will also be entitled to compensation. The train company will be offering a week’s compensation to customers whose journeys were disrupted between May 20 and June 30. The scheme is set to launch on Monday July 23 and more details are online at www.tpexpress. co.uk/maycompensation borough and Whitby] and I are working together on it. So is transport secretary Chris Grayling. He’s doing everything he can to get this work completed and we will keep putting pressure on. People in the North East are getting less compensation back from season tickets compared to people in the North West. This is because there are more delays but it matters not if there are more if you’ve been personally affected to the same degree – there seems to be quite a disparity.”
A spokesman for TransPennine Express said, “Since the start of the new timetable on 20 May we know that many of our customers have had disrupted journeys across the North.
“There have been delays and cancellations to contend with meaning that people have been late for work, late for appointments, missed flights and missed spending quality time with loved ones. This is not the service that we want to provide and we would like to say a huge sorry to everyone who has been affected.We will continue to work alongside other train operators, Network Rail, Transport for the North and the Department for Transport until we put this right, making sure that our customers receive the service that they rightly deserve.”