Whose bank is it?

It is time to remind chief executive Ross Mcewan and the other executives of the Royal Bank of Scotland that they are servants of the taxpayers who bailed them out after the last debacle and whose remit is to provide a service. Nothing much has been learned since then. The bank is still in debt, compensation is being paid (mostly to the US) and the arrogance and disrespect for the public runs hand-in-hand.

Many branches have already closed – several in Edinburgh. At least we still have some, many are less fortunate. I was recommended to use Corstorphine branch, entailing at least four bus journeys there and back. The “massive change in the way banking is conducted” is trotted out ad infinitum. Of course there will be changes if you remove the service and force the change. RBS should stop treating customers as if they are an inconvenience.

I would like to see RBS publish the number of online and telephone banking fraudulent transactions which occur – a figure which is important to customers, but is never made public. And the bank should also bear in mind that many do not use computers or other gizmos so still need a bank.

A HILL Craiglockhart Dell Road Edinburgh I support what Catriona Clark says over the banking cuts (Letters, 27 March).

I tried last year to contest the bank cuts and in particular the reduced hours of banking being provided by the Bank of Scotland in Sutherland – five hours in Bonar Bridge on a Tuesday, two days in Lairg, three days in Dornoch and one day in Helmsdale.

The bank still maintains its low footfall is due to internet banking when many areas, such as Altass and Rosehall, have very bad internet connections and so people are unable to carry out banking procedures.

MICHAEL BAIRD The Bank House Dornoch Road, Bonar Bridge