Hotel booking sites not showing full costs
Hotel booking websites are failing to show the full cost of a stay upfront in their search results, an investigation has revealed.
The lack of transparency is leaving travellers struggling to compare prices and find the cheapest overall deal, according to Moneysavingexpert.com.
The inquiry found that five of nine brokers and all four comparison sites it checked did not always show the final cost in the initial search results, once taxes and resort fees were factored in. Customers only discovered the true total when they clicked through to the final bill – and even then generating the final figure sometimes required multiple clicks.
The Competition and Markets Authority is looking at whether some charges are being made clear to customers as part of its ongoing investigation into hotel booking sites.