Ho­tel book­ing sites not show­ing full costs

The Scotsman - - Features - By JANE BRADLEY

Ho­tel book­ing web­sites are fail­ing to show the full cost of a stay up­front in their search re­sults, an in­ves­ti­ga­tion has re­vealed.

The lack of trans­parency is leav­ing trav­ellers strug­gling to com­pare prices and find the cheap­est over­all deal, ac­cord­ing to Moneysaving­ex­pert.com.

The in­quiry found that five of nine bro­kers and all four com­par­i­son sites it checked did not al­ways show the fi­nal cost in the ini­tial search re­sults, once taxes and re­sort fees were fac­tored in. Cus­tomers only dis­cov­ered the true to­tal when they clicked through to the fi­nal bill – and even then gen­er­at­ing the fi­nal fig­ure some­times re­quired mul­ti­ple clicks.

The Com­pe­ti­tion and Mar­kets Author­ity is look­ing at whether some charges are be­ing made clear to cus­tomers as part of its on­go­ing in­ves­ti­ga­tion into ho­tel book­ing sites.

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