Dialling up change: New Vodafone boss looks to further cost cuts at mobile giant

Vodafone’s new boss has revealed 900 customer services jobs have been shed amid a drive towards automation, and signalled further cuts as he aims to slash costs by at least £1 billion. Chief executive Nick Read said moves to roll out “chatbots” saw it axe more than 900 full-time roles in the first half of 2018 across its shared customer services divisions in Hungary, Romania, Egypt and India. The firm reported losses of €7.8 billion (£6.8bn) for the latest half year after writing down the value of some of its assets and taking a hit on the sale of Vodafone India.