‘Disneyfication’ of Edinburgh would not be a bad thing, says tourism body chief
The figurehead of the body charged with selling Edinburgh to the world has warned it needs to take urgent steps to tackle a “tourism bad” narrative in the city after a summer of discontent.
Gordon Robertson, chair of Marketing Edinburgh, admitted the PR battle over the benefits the industry brings to the city had been lost in the face of “spectacular” successes.
He accused critics of the industry of wanting the Scottish capital “preserved in aspic” and instead suggested the “Disneyfication” of Edinburgh’s tourism industry would not be a bad thing.
Mr Robertson suggested “everybody hates a tourist” had almost become the strapline of the city over the summer due to the chorus of complaining.
Addressing industry leaders at the Balmoral Hotel, Mr Robertson admitted Edinburgh had to learn from other cities on how to “manage tourism better” and demonstrate that the industry was not on a “slide to crass commercialism”.
But he said the city was being held back by “wearing negativity” by commentators, politicians and heritage bodies about the impact of the industry on local residents.
Visitors to Edinburgh, which has 35,000 tourism jobs, have soared by more than half a million in the past five years, while spending has soared from £1.01 billion to £1.31bn.
However, there are mounting concerns from heritage groups, environmentalists, politicians and community groups the city is suffering from “over-tourism”. The impact of concerts in Princes Street Gardens, levels of congestion on roads and pavements, new hotel developments and growing numbers of properties being let out via Airbnb have all been cited.
Mr Robertson said: “The word ‘Disneyfication’ has been bandied about as a critique of the way Edinburgh is headed.
“Having been in Disneyland this year with my family, I’m not so sure Disneyfication is a bad thing. They’ve invested in their sites, they have a plan, it provides thousand of jobs, their well-trained staff provide a fantastic experience and they’re extremely profitable,
“It’ll never catch on here. Everybody hates a tourist. Those that rail against ‘Disneyfication’ ... seem to want us not to develop and be preserved in aspic”