Mobile operators not satisfying customers

The UK’S three biggest mobile operators are failing to offer their customers satisfactory service despite often costing more than smaller rivals, a watchdog has found.

Vodafone was rated the worst network in the country in the Which? mobile satisfaction survey after only managing one-star ratings for customer service, value for money and technical support.

One in five Vodafone customers reported poor customer service, including complaints handling and the way queries were dealt with, while 13 per cent said the firm’s technical support was poor and 19 per cent rated it as poor value for money. EE, the UK’S largest mobile network, was also among the worst providers, while 10 per cent of O2 customers said the company provided poor value for money.