The Scotsman

Law firm BTO rolls out AI will technology

- By SCOTT REID

Scottish law firm BTO Solicitors has pushed the button on an online wills service that taps into artificial intelligen­ce (AI) technology.

The firm said the new product had been developed in conjunctio­n with legal tech company Settify. It promises to allow clients to start the legal process at any time and place using AI to help guide them.

Lynn Melville, who leads BTO’S wills, estates and succession planning team in Edinburgh, played a key role in writing the content for the Scottish product, “adding a kilt” to what was English law and terminolog­y.

“My colleagues and I are working in an ever-changing market where individual­s like to consider and complete informatio­n requests in the comfort of their own homes,” she said.

“This product… provides the important informatio­n required ahead of the meeting, yet we still have the opportunit­y to build rapport with our clients at face-to-face meetings, which is vitally important.”

Lesley Gordon, head of

BTO’S family law team, who was involved in the working group that establishe­d the Settify family law service in Scotland, said: “From our team’s perspectiv­e, it is an ideal time for us to be launching this product because it permits anyone experienci­ng relationsh­ip difficulti­es, particular­ly during lockdown, to engage legal advice discreetly.”

Settify CEO Max Paterson added: “It’s so important for lawyers to keep up with clients’ expectatio­ns around service and accessibil­ity and, with this new initiative, BTO will be ahead of the curve.”

 ??  ?? 0 Lynn Melville played key role with content creation
0 Lynn Melville played key role with content creation

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