Law firm BTO rolls out AI will technology
Scottish law firm BTO Solicitors has pushed the button on an online wills service that taps into artificial intelligence (AI) technology.
The firm said the new product had been developed in conjunction with legal tech company Settify. It promises to allow clients to start the legal process at any time and place using AI to help guide them.
Lynn Melville, who leads BTO’S wills, estates and succession planning team in Edinburgh, played a key role in writing the content for the Scottish product, “adding a kilt” to what was English law and terminology.
“My colleagues and I are working in an ever-changing market where individuals like to consider and complete information requests in the comfort of their own homes,” she said.
“This product… provides the important information required ahead of the meeting, yet we still have the opportunity to build rapport with our clients at face-to-face meetings, which is vitally important.”
Lesley Gordon, head of
BTO’S family law team, who was involved in the working group that established the Settify family law service in Scotland, said: “From our team’s perspective, it is an ideal time for us to be launching this product because it permits anyone experiencing relationship difficulties, particularly during lockdown, to engage legal advice discreetly.”
Settify CEO Max Paterson added: “It’s so important for lawyers to keep up with clients’ expectations around service and accessibility and, with this new initiative, BTO will be ahead of the curve.”