Poor account

I’ve resisted online banking until now; I like personal bank service and many of the generation before mine are not able to go online. But we’re asked to protect frontline workers, so online I am.

However, getting there involved navigating carefully around hard-selling of a second account and avoiding parting with my mobile number. The online help service was less than useless – programmed by a marketing department?

Contrast that, if you will, with the courteous phone call from a branch I use up town – checking on their older regulars. I fear for the jobs of these helpful staff. It’s a royal disgrace!

MOYRA FORREST Starbank Road, Edinburgh