How to find help and get refunds

ANYONE unhappy with an energy supplier can take action. To make a formal complaint, first refer the issue to your supplier and allow eight weeks for the company to put the matter right.

If there is no satisfactory resolution you should contact Ombudsman Services on 0330 440 1624 or visit ombudsman-services.org.

It acts as arbitrator between customers and suppliers and can order a company to issue a refund. For more help and information contact Citizens Advice on 08454 040506 or visit adviceguide.org.uk.